Reviews

Adam was extremely helpful and the service was great.

Very professional service and my wait time was less than expected. Very clean and organized facility. Looking forward to my next service visit.

Overall, great experience.

Quality service done in a timely fashion.

1. During my most recent GMC service request, the service agent, Roger Teasdale, was one of unfriendly agents I have ever dealt with at a car dealership and this was not the first time I have experienced this. He certainly comes across as someone who doesn't like his job. 2. I received a text with the recommended repairs and cost (nearly $4000). I said if you have any questions, give Mr. Teasdale a call. I called at least 6 times, leaving multiple voicemail messages. I finally called the sales manage who connected me with the service manager. I had to call him several times. I learned that Mr. Teasdale wasn't working that day. One would think his calls would be forwarded to somebody so a customer could speak to someone to answer questions. 3. When I picked up the vehicle once repaired, Mr. Teasdale aske I wanted to pay credit or debit, to which I said credit. When I got home to look at the page behind the paper showing the repair costs, I discovered that there was a $75 surcharge because I used credit. I WAS NEVER INFORMED THERE WOUDL BE A HUGE SURGCHARGE. If I had known, I would have used a debit card. I don't believe I should have paid the surcharge. 4. Discovering that, I attempted to reach the dealership manager. Of course, all one gets to speak to is an AI receptionist, which gives you choices - service, sales, parts ... It then asked who else you'd like to talk to. I f you say dealership manager, it gives you: sales manager, service manager, parts manager. If you then say dealership manager, it quickly rattles off names. I finally figured out how to call (unanswered of course) the assistant dealership manager. I left him a message summarizing all of the above. Surprise -- I never got a return call. I would advise anybody thinking of using Suburban Buick-GMC -- Go somewhere else!!! P.S. I dare you to publish my response!

IT was easy to make an appointment I appreciated the text messages keeping us performed of the progress and when done Alway a video of what work was done. Roger was very helpful and moves us through quickly

Great service!

In and our fast. Replaced tire pressure monitor/sensor

Everything was as planned and perfect.

I had a great experience getting my car serviced at Suburban GMC! The staff was super helpful, great at communicating, and they were very timely with their service. We love this place!