Robert Y
Troy, MI | 2011 GMC TerrainOctober 5, 2026
1. During my most recent GMC service request, the service agent, Roger Teasdale, was one of unfriendly agents I have ever dealt with at a car dealership and this was not the first time I have experienced this. He certainly comes across as someone who doesn't like his job.
2. I received a text with the recommended repairs and cost (nearly $4000). I said if you have any questions, give Mr. Teasdale a call. I called at least 6 times, leaving multiple voicemail messages. I finally called the sales manage who connected me with the service manager. I had to call him several times. I learned that Mr. Teasdale wasn't working that day. One would think his calls would be forwarded to somebody so a customer could speak to someone to answer questions.
3. When I picked up the vehicle once repaired, Mr. Teasdale aske I wanted to pay credit or debit, to which I said credit. When I got home to look at the page behind the paper showing the repair costs, I discovered that there was a $75 surcharge because I used credit. I WAS NEVER INFORMED THERE WOUDL BE A HUGE SURGCHARGE. If I had known, I would have used a debit card. I don't believe I should have paid the surcharge.
4. Discovering that, I attempted to reach the dealership manager. Of course, all one gets to speak to is an AI receptionist, which gives you choices - service, sales, parts ... It then asked who else you'd like to talk to. I f you say dealership manager, it gives you: sales manager, service manager, parts manager. If you then say dealership manager, it quickly rattles off names. I finally figured out how to call (unanswered of course) the assistant dealership manager. I left him a message summarizing all of the above. Surprise -- I never got a return call.
I would advise anybody thinking of using Suburban Buick-GMC -- Go somewhere else!!!
P.S. I dare you to publish my response!
