Reviews

Frank Newman in service was extremely helpful and informative.

Appreciated timely opening and time estimate provided on arrival. Time estimate was also accurate. The front desk folks were also very kind. Something I did not appreciate on this visit was how my car was turned over to me at the end– someone drove up, left my keys in the ignition and walked away. Did not even say hello, did not say "your car is ready" or anything.... just flung my car door open, walked away, and opened the garage door. I must say, I was very disappointed, as this is not the service I am used to Suburban Buick GMC of Troy. Sad to say that if this had been my first visit, I might've been less inclined to return...

Service Consultant Jerry Maniaci was easy to work with and did a great job following up with me on progress of the repair. The vehicle was in the shop for five days or so stretched out over a weekend due to tech and parts availability. This didn't inconvenience me because I had another personal car to drive.

Full fees are not disclosed from the service writer when services are being presented.

The service was professional. I did not feel rushed or neglected.

All maintenance performed on time as promised

Check in was easy, and service was completed in in about 1/2 of time promised.

Dealership has good structure.. it was comfortable and warm (besides very cold day weather). Service took too long in my opinion.. I was told car was ready when wash was pending, so it was sort of confusing. But no complaints to service done. They were also very careful with covid protocols, which is a plus in my opinion.

Very nice

Friendly and professional