Teresa B
WEST BLOOMFIELD, MI | 2021 Buick EnvisionMarch 13, 2023
I came on an extremely busy day… I was in need of an oil change and there was a recall. I don’t remember the young lady that booked my appt. She really tried her best to accommodate me with the utmost friendliness!! She also explained a few things to me about my “oil”. Oh! When I arrived I was told there would be a 2 hour wait. I’m glad that they tell you ahead of time. It was the fastest 2 hours I’ve experienced and I told the young lady at checkout. So glad I purchased my vehicle from you guys. Looking forward to when my lease expires to purchase a vehicle next time
Response from Suburban Buick GMC of Troy
March 15, 2023Teresa, we're happy you found our staff to be so supportive during your experience here at Suburban Buick GMC of Troy. Thank you, and have a fantastic day!
Connor O
CLAWSON, MI | 2015 GMC 1500 SierraMarch 12, 2023
When I brought my truck in to be looked at for transmission issues it took a whole week just to get looked at. Then after being looked at I was quoted $6100 for a replacement transmission that would have a 5 year unlimited mile warranty. After two weeks waiting for the part to arrive I was informed that the warranty would only be good if we paid an additional $1800 to replace the radiator and front condenser oh and also the warranty was only going to be good for 3 years. I understand that the dealership did not know about these conditions to the warranty but it's the dealership's responsibility to know and to inform their customers before making a bug purchase decision. If the dealership had offered to pay even for a portion of the cost needed to maintain the warranty my confidence in their business would be much higher. But it seems like this dealership is swamped with work so I guess they won't need my business or any referrals from me.
Response from Suburban Buick GMC of Troy
March 13, 2023Osborne, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. We'd like the opportunity to discuss this with you. Please reach out to us at (248) 643-8600 at your earliest convenience to discuss how we can turn your experience into a positive one.
Brian B
BEVERLY HILLS, MI | 2013 GMC AcadiaMarch 9, 2023
1.5 hours for an oil change and tire rotation on an appointment visit. I would expect that if it was a non-appointment oil change. Car was returned to me with oil/grease on the hood and side panel (passenger side). I didn't notice it until I got home because of the position it was in when I approached it to leave. If I had seen it I would have had someone clean it off. The tech that did the oil change mentioned to my service guy that I had a slight leak on a transmission line fitting. Your dealership wanted that to be a billable repair. Good will should be a priority for Suburban and maybe just throw a wrench on it and mention the nice catch to the customer when I got my bill? With all the number of choices for dealerships in Oakland county you may want to take that up to ownership. Good Will is worth a ton in all service businesses.
Response from Suburban Buick GMC of Troy
March 11, 2023Brian, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Please contact us at (248) 643-8600 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Karen L
ROCHESTER, MI | 2023 Buick EnvisionMarch 4, 2023
This is my first experience with Suburban Buick. I was fortunate that Joe Honeycutt was my salesman--he knows how to LISTEN to the customer. I am very happy with my new Buick, and I appreciate a salesman who understands good customer service.
Response from Suburban Buick GMC of Troy
March 5, 2023Karen, we're happy you found our staff to be so supportive during your experience here at Suburban Buick GMC of Troy. Thank you so much for your feedback! We hope you have a great day!
Andrew P
ROCHESTER, MI | 2023 GMC YukonFebruary 14, 2023
Very professional,
Response from Suburban Buick GMC of Troy
February 16, 2023Andrew, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Francis G
BIRMINGHAM, MI | 2021 GMC AcadiaFebruary 14, 2023
Received a note on my phone that there was a problem with the rear camera on my vehicle. (Possible safety defect). Service department was extremely helpful when I entered the building. He ordered a replacement cable assembly from GM and made an appointment to have it replaced. New camera cable works well. GREAT EXPERIENCE!!!
Response from Suburban Buick GMC of Troy
February 15, 2023We appreciate your positive review about your recent experience with us! We hope to see you soon!
Ronald E
TROY, MI | 2017 GMC AcadiaJanuary 16, 2023
Very smooth service experience.
Response from Suburban Buick GMC of Troy
January 18, 2023Ronald, we want all our clients to have a comfortable and stress-free experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Judith P
WARREN, MI | 2023 GMC AcadiaJanuary 2, 2023
I KIND OF NEW WHAT I WANTED. ANDREW WAS VERY HELPFUL WITH GIVING ME OPTIONS ON DIFFERENT CARS AND PRICES. I LIKE THAT DID DID NOT QUESTION ME BEING A WOMAN BUYING A CAR.
Response from Suburban Buick GMC of Troy
January 4, 2023Judith, we're happy you found our staff to be so supportive during your experience here at Suburban Buick GMC of Troy. Thank you, and have a fantastic day!
Deborah A
STERLING HEIGHTS, MI | 2021 GMC AcadiaDecember 30, 2022
Prompt friendly service .
Response from Suburban Buick GMC of Troy
January 2, 2023We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
Edouard P
TROY, MI | 2022 GMC AcadiaDecember 30, 2022
Given the number of people off work between Christmas and New Year, my oil change took a little longer than originally promised. Not a big deal.
Response from Suburban Buick GMC of Troy
January 2, 2023Edouard, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!